At HBXL we pride ourselves on providing the best quality Support from the moment you begin speaking with us which is why we’re very pleased to have received an award for Excellence in Customer Service. Read on to find out more about the award, how our Support separates us from the competition and the most recent results of our regular Support Team survey…
Softech Award for Excellence in Customer Service UK 2016
Softech are a tech publication read by over 43,000 software industry personnel. They have carefully scrutinised HBXL over the past 12 months, and rigorously compared us to our competitors to discover that we are worthy of an award for excellence in customer service!
Recognition like this and the positive responses of our users, makes all the work worthwhile. Our Support Team tirelessly strive to help ensure every user of any IT capability is able to get the most out of the software. Whether it is providing a helpful, friendly voice 9-5 every working day, walk-through videos, remote login or one of the many other resources we provide, we’re always happy to help. Having looked at our competitors we know the level of support we provide is another thing that makes HBXL Building Software stand out from the rest as no one else offers the level of assistance and the commitment we do on a daily basis. This is why we are extra happy to have received this Support service award!
Support Service results
Since we began asking for feedback on every Support query, we have consistently been rated above 9/10 for customer satisfaction. It is nice to be able to back up our customer satisfaction results with a customer service award to really demonstrate the level of Support we provide. But we’re not going to let it get to our heads! Take a look at our recent support results.
Support Service testimonials
Another way to work out whether our award winning Support service really cuts the mustard is by reading what some of our users have said about us. All of the statements below are from real builders responding to a short questionnaire after their Support query has been dealt with. We of course wouldn’t want users to feel pressure to respond positively so some have chosen to remain anonymous.
It’s a service I would not like to be without. Time is money for me & speed of response keeps me earning. Andrew Johns. AJ Design
I have been using the software for many years now and I know for a fact that you won’t get a better support service from any of the similar branded estimating software companies, as keenly priced and as helpful as the staff at HBXL. They are patient and do there upmost best at all times to help. After all said and done, this software is aimed at people in the building industry and they understand we’re not all computer programmers!!! Keep up the good service HBXL. Neil Kenah, Millbrook Building Solutions Ltd
Excellent customer service…akin to John Lewis! Steve Wright
Gentleman was very polite and talked through everything they were doing in simple terms so that I could understand as I’m no tech expert and didn’t feel patronised.
Very professional and polite. Thank You 10/10.
Give us a call!
If you have any issue, big or small, don’t hesitate to give us a call! We’re always happy to help. The Support line is 0117 916 7899. If want to make the most of our award winning Support service and you need to get your Support & Updates back in line, give us a call on 0117 916 7892 or if you need to talk about purchasing any of our software call us on 0117 9167898. We look forward to hearing from you!
EstimatorXpress is the multi award winning construction cost calculating software with more than just powerful, accurate estimating built in. The software is packed full of features to help builders manage profitable building projects, save time and win more work. Having produced comfortably over 500,000 estimates and used by over 12,000 builders and developers nationwide, we think it is safe to say the software has been well and truly Tried & Tested! Read on to hear why the ‘best estimation software 2016’ is recommended by 94% of our customers and how to get our new 30 day free trial…
The fastest, most accurate construction calculator – Try it free!
If you’re looking for a faster way to produce accurate and professional estimates then EstimatorXpress is your guy! The software has hundreds of in-built estimating calculators that take you through step by step, on-screen drawings with areas to input dimensions and simple yes/no questions. The construction calculators then costs and itemises the work for you in a matter of minutes. PLUS, we have now added an extra estimating navigation ribbon and a new ‘fast-track’ Estimating Wizard to further increase time saved. In our last survey (before these speed additions) the average builder saved 468 hours estimating time each year!
Calculate for all types of domestic construction projects and combine scopes.
EstimatorXpress makes light work of complex projects and is perfect for a whole range of domestic construction projects whilst remaining straightforward. The software has been designed by builders, for builders so it has intelligent construction knowledge built in but also retains a user friendly experience to make it accessible to IT novices. You can use EstimatorXpress to estimate new builds, extensions, loft conversions, renovations and more with over 350 construction calculators designed specifically for purpose.
EstimatorXpress – part of the award winning HBXL family
HBXL Building Software is a family business with MD and Father Adrian Wild at the top working alongside brothers, sons, daughters, nieces, nephews and in-laws throughout the years. This family ethic is brought right through our company and even into our software! The whole of HBXL’s range is related and connected allowing users to quickly and easily import files to save even more time estimating or producing other construction docs. Follow this link to see how they all link together for a fast, accurate and professional end-to-end experience.
Family doesn’t end there with HBXL. We extend our affections out to all our builder users with our award winning Support Team and wide range of training and resources to help make sure every user gets the most out of their software.
Join the family!
We’re a big family but there’s always room for more! We like making it easy for builders and developers (which is why we created the software!) but we also make it easy to see it. Give us a call on 0117 9167898 to get a free 30 day trial of all our software – no credit card details required! Plus, we’ll set up a live demonstration to run you through it and get you on your way. Give it a try today!
With the HSE rolling out more inspections and the number of prosecutions on the rise now is a very important time to talk to us about our health and safety software.
Why now?
Clearly health and safety is not something to mess around with. Nor are the unlimited fines, fees for intervention and potentially company closing prosecutions that can come from not just accidents but having the appropriate paperwork to hand when a HSE inspector shows up nor being able to demonstrate to them a thorough awareness of the legislation, even if no breach has actually occurred.
There are many examples of recent notices where firms simply didn’t have a Construction Phase Plan in place or didn’t have suitable hand washing facilities in place. All offences are saved to the online public register where prosecutions are saved for at least 5 years! For example;
“Contractor – Failed as a contractor to plan, manage and monitor construction work – Regulation 15(2) of Construction, Design and Management Regulations 2015 Employer – Failed to discharge its duty under Regulation 7(1) of Control of Substances Hazardous to Health Regulations 2002 – Did not control exposure of employees to Respirable Crystaline Silica – fine £16,000, Total Costs Awarded to HSE £1,377.45.
Check out the Prosecutions database and see for yourself. http://www.hse.gov.uk/prosecutions/
Other than a rather larger number of inspections (which you may well have avoided so far) and a clear focus on small to medium building firms, there has also been a large rise in the number of fees for interventions as well as a rise in the number of prosecutions so it appears the HSE has a rigorous regime of inspections in place.
Why health and safety software?
Health & Safety Xpert is the easiest and fastest way to ensure that you have everything in place to meet your health and safety requirements. This is because the software automatically lines up all the paperwork and health and safety precautions that you should be completing based on your job specification. Every document you could possibly need including Risk Assessments, Method Statements, COSHH Assessments, Construction Phase Plan and more. Then it’s simply a matter of filling in the finer details to complete and printing off ready to inform your site actions and/or saving to your preferred cloud storage provider so they can be on hand whenever needed.
Why the urgency?
The HSE have announced that their aim is to complete at least 20,000 inspections in their 2016 – 2017 annual service plan with the intention of repeating or growing this in the following year. Given that there are approximately 50,000 VAT registered building firms in the UK (ONS, 2016), firms have for a fairly high chance of being randomly spot checked. So best to be sure you’ve got everything in place!
I’ve never needed health and safety software before, why would I now?
HBXL have been doing some research into the common reasons that firms failed on inspection. We found that many, seemingly small things like a access to a loo, lack of a Construction Phase health and safety plan, or failure to ensure that pedestrians and vehicles could move wit
hout risk has caused fines and failures. Take a look at the full article here.
What happens to my software if health and safety regulations change?
You’re thinking that having all your health and safety sorted for you, automatically, based on your job specs would be great. The peace of mind that, when asked, you can provide all required docs with no hassle would be amazing but what happens to the software if there are regulation changes?
Health & Safety Xpert is regularly reviewed to ensure that it is up to date with the latest regulations and all you need to do is download an update any time there are changes. As long as you have Support and Updates in place (which are free for the first year and include our award winning support service) then your software is futureproof. Never get caught out by regulation changes again!
Health and safety software from award winning building software providers
Want to know more about Health & Safety Xpert? We haven’t even told you the best bit! All HBXL Building Software products are integrated with X-Connex connectivity! That means that if you own EstimatorXpress you can import all the information from your estimate to automatically produce your health and safety documentation! Almost no typing required! Don’t believe us? Give us a call on 0117 9167898 and we’ll be happy to show you how and set you up with a free 30 day demo on all of our software. We look forward to your call.