Returns & Promotions Policy

Ordering and delivery

We’ve tried to make things simple. You can order safely either via the website, over the phone or in person at an event. We accept all major credit and debit cards except American Express.

If you order over the phone we can normally deliver direct to your home or office within 24-48 hours from just £6.99 ex VAT by Royal Mail 1st class – if you order multiple products it will be a little more. If you order through our website, please allow up to 3-5 working days for your order to be delivered from the date of web purchase.

If you’d like guaranteed delivery next day we can do that too from £10.00 ex VAT through Royal Mail Special Delivery before 1pm.

Want to know more? Get in touch with the team who’ll be happy to chat on 0845 1234 065.

Please have a read…

HBXL Building Software does not offer refunds for purchased products. Unlike physical goods, electronically distributed software and software licenses are non-tangible irrevocable goods that can be easily duplicated. Accordingly, it is our policy that once we have distributed a release to a customer, the sale is final. The software can therefore not be returned for refund or credit. We ask you to be cautious and make sure you know what you are purchasing.

If you are not sure about what our software does or if it is for you, you are most welcome to have a personal demo with our team, visit our support site, read our manuals or call our team. You can also request a free trial of our software too! You can also check out our system requirementswhich are different for each product.

We provide free trial periods to let you fully evaluate our products before you make a purchase decision. Please use the trial period to make sure that the software meets your needs before purchasing a license. All of our software is functional during the trial period.

During your trial period, our support staff are available to assist in installation and configuration via email or telephone. We strongly recommend that all customers download, install, and test the trial version of any product prior to making a purchase.

Accordingly HBXL Building Software will not provide refunds if:

  • You just change your mind
  • You choose not to use our product
  • You find that our product doesn’t suit your needs

(our feature list, videos and live demos with our team are very representative of our software)

  • You experience conflicts with other 3rd party software connected or installed on your computer

HBXL Building Software does however reserve the right to approve refunds in the following case ONLY:

  • product purchase error if the product was NOT installed and claim is issued within 7 days of the purchase date.

In general all our sales are final and no refunds will be given.

Acceptance of this Refund Policy

It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

Terms & Conditions of Offers including hardware

(a) Offers that include hardware (ie. laptop, iPad or other free gift) may only be redeemed at our website site www.hbxl.co.uk with the purchase of products specifically listed in the HBXL online shop sold by HBXL. It is also redeemable by phone by calling 0845 1234 065 (b) Please note that minimum purchase values apply to qualify you for any hardware offer which is exclusive of postage and packing. (c) An offer cannot be used retrospectively, ie applied to orders already placed with us. (d) The offer has a cash value of GBP 0.001 and is not transferable or assignable. (e) Certain products may be exempt from promotional offers (f) HBXL reserves the right to cancel or change the promotion at any time. (g) Please note that any hardware offer with HBXL software cannot be used in conjunction with any other offer or discount. (h) We are not obliged to accept your order. If we do accept your order, a contract will be created at the time we take payment from you for your software. You will be deemed to have received our acceptance of your offer once payment has been accepted by HBXL. (i) All goods and services displayed on this website are subject to availability. Where certain goods or services are no longer available, or where certain prices have changed, we will endeavour to update the relevant information contained on this website as soon as practicable. However, no price, or other information displayed on this web site will bind us until we have accepted your order. The price you will be charged for any goods or services will be the price in force when your order is accepted by us. (j) Your order will only be accepted if you supply us with a UK delivery address. (k) Terms and conditions of Software with Hardware offers, below, apply

Terms and conditions of Software with Hardware offers

HBXL reserve the right to change or withdraw offers at their absolute discretion. Offers are not typically available in conjunction with any other offers or pre-arranged discounts. HBXL advise that any bundled offer comprising both hardware and software under the terms of HBXL’s trading conditions are for the offer in its entirety (hardware and software). Returns will not be accepted on any other basis. Hardware and all software must be unopened and unused (in its original condition) including all documentation and packaging.